Class Difficulty Levels
Intro - No previous experience needed
Level 1 - Beginner (basic experience)
Level 2 - Intermediate (1 year min.)
Level 3 - Adv. Intermediate (2-3 year min.)
Level 4 - Advanced (4+ years min.)
All class credits activate on the date of purchase. Drop-in and monthly plans have a 1-month expiration from purchase date. When credits expire they do not roll over or transfer.
The date of purchase is also your billing cycle if you elect to enroll our auto-pay membership. (Example: purchase date is February 7, so the first billing cycle is February 7-March 7)
Sorry, but we do not offer refunds for class credits purchased but not used. Pre-registered and Intro classes can not be refunded, as those classes are popular, and we have reserved a space for you in class.
All monthly Mix & Match plans are offered as pay as you go purchases or as a Loyalty auto pay membership. Loyalty memberships earn you a discount compared to pay as you go pricing, and require a minimum (3) month commitment. We kindly require (5) business days in person or written notice when cancelling or modifying loyalty auto pay memberships.
Pre-Registered & Intro classes
These are series based classes and do not participate in our Mix & Match program. Classes are paid for up front during registration, and in doing so, reserve your space in class.
Private Lessons & Rentals
Please note, private lessons and floor rentals require a non-refundable deposit of $20 at the time of booking. Full payment is required for missed private lessons and floor rentals if not cancelled within 12 hours of private lesson or rental.
We do not currently charge any fees for using your credit card on purchases. In the event of an exchange for a new pass, you are subject to a $3.50 convenience fee if the original and new purchase were made with a credit or debit card.
If you have an autopay loyalty membership, there is a $25 late fee for credit/debit cards which have declined 5 or more consecutive days. (You will receive 5 automated emails with instructions to change your credit card info online prior to this fee)
Prices, policies and fees are subject to change.
Can I just drop-in to a class?
Yes! We are an adult drop in studio. We invite you to try out our classes any time. Please arrive 5-10 minutes early your first visit, to allow time to fill out our liability waiver before class.
How old must I be to take class at The Studio?
We are a studio for clients 18yrs and older.
Do you have Spring/Summer/Fall sessions?
We hold classes all year round, with the exception of a limited schedule between Christmas and New Years. (We all need a little break, right?) While classes run year round, we do slightly adjust our schedule in fall, spring, and summer based on class demand.
Do you offer free trial classes?
What do I wear to class?
Please wear clothing that you're comfortable moving in, and aren't afraid to get sweaty. If you are taking ballet or jazz, we suggest ballet or jazz shoes, or going barefoot. For tap, we do require tap shoes be worn. Here are some great places to purchase dancewear:
In person — Dance Trendz (Kent) or Stage Left Dancewear (Bellevue)
We are closed major holidays including Memorial Day, July 4th, Labor Day, and the Thursday/Friday of Thanksgiving. We offer a winter break schedule between Christmas & New Years Day - during this week, we offer about half of our normal classes.
Do you cancel classes?
The Studio reserves the right to cancel any class if no one is signed up for per said class 90-minutes before the class start time listed.
Instructor Illness - We do our best to find substitute instructors when an instructor is unavailable to teach due to illness, and notify anyone already signed up for class if there is a substitute. If you are signed up for a class that cancels due to instructor illness, you will receive your class credit back, plus an additional drop-in class good for one-month.
If the studio closes due to conditions that are deemed hazardous to instructors and clients, we will email notify you for any classes you are signed up for 60+ mins prior to the class start time and refund your original class credit back to your account.
Issaquah Road Cams - https://www.issaquahwa.gov/1383/Traffic-Cams
Our Snow Policy - We will do what we can to safely make classes available during inclement weather. If the studio closes due to conditions that are deemed hazardous to instructors and clients, we may cancel in-person classes and only offer a live stream version of class. If this is the case, you will receive the in-person class cancellation email 60+ mins prior to class start, and you will be refunded your class credit. You then have the choice to use your class credit to take the live stream version of class. If we are unable to offer a livestream version of the class you are signed up for, you will receive a livestream class cancellation email and you will be refunded your original class credit.
Can my child take classes with me?
If they are 18yrs or older, yes. We are an adult studio, which allows adults to comfortably learn dance with out the fear of being upstaged by kids. Being around other adults also offers an outlet to spend time with like-minded peers and friends. Don't see a class you'd like to take? Let us know!
Can I share my class plan with a family member?
We ask that each client have their own account, and ask members not share class credits with friends/family. Please see the front desk with any questions you may have regarding this policy.
What is Mix & Match pricing?
You have complete flexibility to take any of our Mix & Match classes through out the month/quarter of your plan. It's all up to you! (Example: One week you may take 3 classes... the next week only 1 class. Maybe you want to take jazz and ballet one week, but a cardio class the next week.)
With exception of pre-registered classes such as intro or ballroom classes, you are not held to attending the same class each week. Please sign up for each occurrence of a class you plan to attend independently. All classes except for pre-registered classes participate in our Mix & Match program.
How much are classes?
Most classes are part of our Mix & Match program. Some classes like Nia have pricing specific for clients attending only those classes. See our pricing here.
What if I can't attend a class I've signed up for?
We ask you be mindful of others and use the Mindbody site or the Mindbody App to remove yourself from classes you can not attend. If you are signed up for a class, and have not removed yourself 90-minutes prior to class, your space will still be reserved in our system, and you will be charged the class credit.
Snow/ice/power outage policy
If the studio closes due to conditions that are deemed hazardous to instructors and clients, we will refund your original class credit back to your account.
If no studio AM classes are offered, we will update our Facebook Community page and the Mindbody schedule by 4pm regarding evening classes.
If there is an Issaquah School District delay, we will still plan to offer all classes, but check Mindbody for our most up-to-date schedule.
Saturday classes will be determined by 7am. Check Mindbody and our Facebook Community page for updates.
What if a class I've signed up for has been cancelled?
We rarely cancel classes but sometimes need to because of snow, ice, instructor illness, etc. In the event you are signed up for a class in Mindbody at the time we cancel a class, we will offer you a complimentary mix & match studio class credit. That credit will be available on your account for 1-month from the date of the cancelled class. Please note, we can not offer this credit to clients if they are not signed up for the class (prior to cancellation) in Mindbody.
What are the advantages to having a membership?
It costs nothing to join, and you receive discounts to mix & match classes and some of our special events. Enjoy additional classes at the discounted rate determined by your membership. With a membership, you will never pay drop-in or pay as you go rates. Any additional classes taken beyond your pass are only $15/class.
Membership auto pay requires a minimum 3-month commitment and will run indefinitely unless we receive written notice. Please see loyalty auto pay cancellation policy below.
When do my class credits activate?
Class credits activate on the date-of-purchase. The date of purchase is also your billing cycle if you elect to enroll in a loyalty membership. (Example: purchase date is February 7, so the first billing cycle is February 7-March 7) We can not change plan activation or expiration dates.
I've used all my class credits... now what?
You may make a new purchase in person or online at any time in order to add class credits to your account.
Is there an expiration date on my class credits?
Yes. Drop-in and monthly plans have a 1-month expiration from purchase date. Sorry, we can not extend or change expiration dates.
(Example: If you purchase a monthly plan on June 21, your credits expire on July 21. If you purchase a quarterly plan on June 18, your credits expire September 18.)
If you have an injury and can not use your class credits, we may pause or extend your membership at no cost, but only with a written letter of from a physician.
Clients are expected to pay for classes before class using the Mindbody app or website OR by paying at the time of class at the studio's front desk. Any class not paid for before or at the time of class is subject to our drop-in rate and an additional $10 fee.
I have a membership, can I change the classes per month?
Yes, assuming your 3-month commitment is fulfilled, we ask 30-days notice before your monthly credit card charge. We will ask you to fill out a new digital agreement, with a new 3-month commitment.
How do I cancel loyalty membership auto pay?
We require a minimum of (30) business days for your cancellation request to process. We can not guarantee auto pay will end in time before the next bill cycle unless a proper (30) business day notice is given. To cancel auto pay, please visit the studio in person or email email@example.com. Phone calls will not be accepted for placing loyalty memberships on hold or when cancelling.